Generative AI Knowledge Assistant for a Logistics Enterprise
A fast-growing logistics company struggled with scattered standard operating procedures and slow internal support. We built a Generative AI assistant grounded in their private knowledge base, cutting answer time from hours to seconds.
The Challenge
- Knowledge spread across 2,000+ documents and spreadsheets
- Support agents spending hours searching for answers
- Risk of inaccurate or outdated guidance to staff
Our Solution
- Built a RAG pipeline over the full document corpus with semantic search
- Added source citations and confidence scoring to every answer
- Implemented nightly sync so the assistant always reflects the latest SOPs
The Results
From hours of searching down to under 10 seconds.
Internal queries deflected by self-service AI.
Source-grounded answer accuracy in evaluation.
